Email Aliases - Managing Business and Managing Customers

Email aliases are simple forwarding email addresses to any specified email account. If you want all your customer queries to be handled by support staff, you create an alias such as support@travel-domain.com and can configure it to any computer. The support staff for the travel domain receives all the emails specified to this email.

Most of the hosting service providers offer different number of email aliases to be created. Some may restrict the creation of just a limited number of domain aliases but some may allow you to create unlimited aliases. It all depends upon the type of hosting plan you have opted for. Moreover, the facility to point a domain alias to another hosting account can let you point your email address from travel-domain.com to your second account.

Email aliases have different uses and they help to manage your business needs suitably.

• Email aliases allow the customers to send mail to you without having to specify the specific machine or any specific support staff on which the mail shall be received.
• Email aliases allow the real email address to be re-written as the one from the support staff so that the customer assumes that his query has been aptly replied by the required person.
• They also offer email consistency within an organization such as you can have fname.lname.@hotel-domain.com. This gives a more professional look to your email address and reflects nicely on your business cards as well.
• Email aliases help to sort out mails efficiently and re-direct the mails to appropriate mailboxes. This prevents clogging of the emails in the main inbox.
• The hosting solution service providers offers control panel to manage email aliases. You can easily create, manage or even delete the email aliases created on your domain. Once the aliases are created you can just configure them at the required machines for the executives to answer their queries.

For example, if you run a tourism business then you can have aliases such at hotel-bookings@tourism-domain.com, flight-bookings@toursim-domain.com, travel-packages@tourism-domain.com, etc.

Find out more about Email Aliases at our Help Center.